Manager, Data Analytics (Operations Analytics) | 人才服务办公室

职位描述

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Data Analytics and CRM - Hang Seng Bank

We are currently seeking a high calibre professional to join our department as Manager, Data Analytics (Operations Analytics)

Principal responsibilities:

• Establish and implement a comprehensive analytics strategies and solutions to enhance WPB operational efficiency, risk management and improve customer outcome in areas of NFR domains (covering CSEM, CDD, CRMU, Sales Quality, etc) and underwriting / collection process.
• Keen to take initiatives to translate business problems into analytics-led solutions with appropriate methodology, develop and deploy fit-for-purpose analytics solutions including (but not limited to) ad-hoc analysis, self-serve visualization, automated data solutions, machine learning and AI
• Highly sensitive to state of business and anticipative of business problems and priorities.
• Explore the data and conduct quantitative analysis to ascertain root cause of business' issues particularly related to WPB operation processes, identifies opportunities and effective solutions and actionable insights for non-technical stakeholders.
• Collaborate with cross-functional teams to integrate analytics into business processes and decision-making.
• Design and develop dashboards and reporting tools for performance monitoring.
• Ensure timely and quality analytics deliverables to satisfy business needs effectively under the dynamic business environment.
• Sharing knowledge and good practice, working collaboratively with different parties to create a productive, diverse and supportive working environment.
• Adhere to HSBC policy, procedures and control requirements. Ensure analytics solutions are compliant with regulations and internal policies.

Requirements

• University degree in in Data Science, Statistics, Computer Science, Information Systems or other related discipline.
• Minimum of 6 years’ experience in data analytics, preferably with focus on customer life cycle management or wealth management in banking industry.
• Strong knowledge and experience with WPB operations is a plus.
• Proficiency in data analytics tools (e.g. Big Query, Python) and visualization software (e.g. Tableau, Qlik Sense).
• Strong problem-solving skill and a strategic mindset, with the ability to analyses complex data, identify core issues and recommend solutions.
• Ability to communicate with impact, with the capacity to ensure complex information is articulated in a meaningful way to a wide and varied audience.
• Customer-centric oriented, with good interpersonal, organizational, and presentation skills
• Self-motivated professional with great sense of ownership and servicing mind-set to ensure efficient and effective customer service delivery.

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All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.