Client Services (Korean Speaking) | 人才服务办公室

职位描述

Job Title: Client Services Representative (Korean-speaking)

Location: Hong Kong

Department: Client Services / Relationship Management

Key Responsibilities:

• Serve as the primary point of contact for Korean institutional clients, managing daily inquiries and ensuring timely resolution.
• Build and maintain strong, long-term relationships with clients by providing exceptional service and support.
• Collaborate with the Relationship Manager to support strategic initiatives and client engagement in the Korean market.
• Coordinate with internal teams, particularly those based in Europe, to address and resolve client issues efficiently.
• Conduct occasional client visits and deliver training sessions to enhance client understanding of our products and services.
• Ensure adherence to internal control systems and compliance with company policies and procedures.
• Maintain accurate records of client interactions and service activities in CRM systems.

Qualifications:

• Bachelor's degree in Finance, Business Administration, or a related field.
• 3-4 years of experience in client services, account management, or a similar role within the financial services industry.
• Native or fluent proficiency in Korean and professional proficiency in English (both written and spoken).
• Strong interpersonal and communication skills with a client-first mindset.
• Ability to work independently and collaboratively in a cross-cultural, global environment.
• Detail-oriented with strong organisational and problem-solving skills.
• Familiarity with financial products and services is a plus.