(Senior) Customer Service Executive (Shopping Mall - Concierge / CS Hotline) | 人才服務辦公室

職位描述

Ebro is a professional HR consultancy providing permanent / temporary recruitment, outsourcing services and other HR solutions to corporates in the Asia Pacific. Our specialized areas:

• Banking & Finance
• Property & Construction
• Information Technology
• Engineering
• Legal & Professional Services
• Luxury Retail
• Top Executives

For general enquiry, please send email to [email protected]

The Job

• A Property Developer
• Position: (Senior) Customer Service Executive
• Responsibilities:
  • Concierge - Acting as the front-line representative. Greeting shoppers / customers. Answering customer inquiries on events and promotional campaigns. Gift redemption. Handling complaints and provide assistance to customers when needed.
  • Hotline - Answering inquiries on shopping mall facilities, seasonal events and promotional campaigns. Resolving complaints.
• $17-23K. 5-day. Medical. Bonus

Requirements - Secondary educated or above

• Min. 1 year customer services experience preferably gained in travel / hospitality / property industry
• Good communication skills
• Polite, pleasant, friendly
• Good command of Cantonese, English, Putonghua
• Willing to work on shift.
• More experienced candidates will be considered as Senior CS Executive.