Customer Service Manager (Residential Handover) | 人才服务办公室

职位描述

Based out of Hong Kong, Rise Asia offers recruitment services across the APAC region. Combining local expertise with international networks, we partner closely with a wide range of clients offering one-stop recruitment solutions in the real estate and technology sectors.

We are experienced recruiters who have a solid track record in our specialised functions and we are committed to building long-term partnerships with an emphasis on successful delivery. Throughout the years we have developed deep understandings of the markets, our clients' needs and the career journeys' of our candidates. These have enabled us to provide tailor made recruitment strategies and consultation for both our clients and candidates.

EA License No.: 64258

Client Details:

Our client is a highly reputable developer with a lot of self-owned properties in Hong Kong and China. They are now looking for an experienced Manager/ Assistant Manager- Customer Service to look after its upcoming handover of a significant residential estate in Hong Kong.

Responsibilities:

• Supervise the team to perform handover and after sales services
• Manage outsourced helpers to conduct flat-to-flat inspections and handover of newly established residential estates and to provide quality up-keeping services
• Represent the developer to settle the complaints and provide customer service in timely manner
• Coordinate with internal departments in all property management-related matters
• Assist in data analysis, regular reporting and presentation for making improvement recommendation
• Deal with all enquiry, complaints and requests and take appropriate and necessary follow-up actions

Requirements:

• Bachelor Degree in Property Management / Real Estates/ Hospitality or related disciplines
• Possess at least 8 years of relevant working experience in handover/ customer service from developer
• Proficient in MS Office such as Word, Excel and PowerPoint
• Good command of written and spoken English and Chinese, including Putonghua
• Independent, well-organized and detail-minded with strong communication and interpersonal skills
• Candidate with more experience will be considered as Manager