Guest Service Manager / Duty Manager (5 Day Work Week) | 人才服务办公室

职位描述

Consistent, Comfort and Care

Rosedale Hotel Hong Kong is ideally located in a quiet corner of Causeway Bay, an oasis of tranquility at the edge of great shopping and cultural activities with 299 spacious guest rooms and suites are elegantly and tastefully appointed in a contemporary style. As committed to our business growth and company goals, we are now inviting high calibre and energetic individuals to join our team.

Responsibilities:

• Be the in-charge of the reception counter and ensure services provided in professional manner
• Lead and guide the team to reslove guest special request, turn complaint into complement
• Respond to emergency situation, communicate with the management effective and efficiently with solution and recommendation
• Build up long term relationship with guest and maximize on day room sales revenue
• Handle reports and any other ad hoc duties as assigned

Requirements:

• Diploma or above in Hospitality Management or related disciplines
• At least 2 years supervisory experience gained from hotel front desk operation
• Excellent command of spoken English, Cantonese and Mandarin
• Cheerful, proactive and excellent negotiation skills

Remuneration will be commensurate with qualification and experience.

Interested parties please send your resume with present and expected salary through email by clicking "Apply Now" or Whatsapp us at 5607 7340.

Only short-listed candidates will be contacted for interview. All information of unsuccessful applicants will be destroyed after completion of recruitment process.