Associate Director, Web Management | 人才服务办公室

职位描述

Role Responsibilities

• Website maintenance and management.
• Ensure functionality and efficiency of website.
• Content manage digital assets using WordPress.
• Design and implementing new features and functionality.
• Ensuring high-performance and availability and managing all technical aspects of the CMS.
• Work closely with product and marketing team to launch new and update existing promotions, products and campaigns.
• Develop new web pages, landing pages and microsites as required.
• Develop/debug/fix/troubleshoot user interfaces for mobile and web channels.
• Assist with content development and information architecture.
• Ensure availability of web assets to users at all times.
• Test website across browsers, operating systems and devices.
• Ensure consistency and optimization of web design with company policies.
• Resolve issues if and when they arise.
• Contribute to the documentation of web assets and procedures and framework.

Web analytics and test & target on website

• Supporting on Adobe Target, including creation of a set of landing pages in Chinese and Business communication and participating into the A/B and multivariate tests.
• Track the performance of the tests with Adobe Analytics, continuously optimize them and propose ideas for further optimization with web analytics.

Website security and risk management

• Ensure and monitor security of the website and data integrity and perform necessary updates.
• Identify, assess, monitor, control and mitigate risks related to website management.
• Display awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

Stakeholder management

• Collaborate with key stakeholders, gather their specifications/requirements to interpret and operationalize them.
• Read business requirements and turn them into technical implementation.
• Work closely with cross-segment and cross-functional teams to achieve web objectives.
• Effectively manage priorities and backlog, and communicate with stakeholders workload, status and timelines.

Stakeholder management

• Collaborate with key stakeholders, gather their specifications/requirements to interpret and operationalize them.
• Read business requirements and turn them into technical implementation.
• Work closely with cross-segment, cross-functional and technical teams to achieve web objectives in an Agile approach.
• Effectively manage priorities and backlog, and communicate with stakeholders workload, status and timelines.

Strategy

• This role is to be in charge of managing, maintaining and improving the performance and experience of the website and online form.
• It requires excellent stakeholder management and communication skills.

Business

• The measures of success consist of (but not limited to):
• Maintaining, managing and updating a functional, easy-to-use and up-to-date website and online form.
• Ensuring that a compliance focus is embedded across the website and online form and that regulatory requirements are satisfied while risks are mitigated and addressed.
• Managing all stakeholders involved in web management, translating their business requirements into technical implementation, and managing the website and online form backlog.
• Testing and improving the design and experience of the website and online form.

Processes

• Supporting the implementation of Adobe Analytics and Test & Target tools to drive digital sales through granular customer tracking onsite as well as testing and personalization of onsite experiences.
• Managing, maintaining and improving the performance of Hong Kong website, while ensuring the website security, mitigating the risks and managing the stakeholders involved in website management.

People & Talent

• If requires not only a strong technical background, but also excellent stakeholder management and communication skills, while balancing a creative eye with an analytical mind.

Risk Management

• Ensure and monitor security of the website and data integrity and perform necessary updates.
• Identify, assess, monitor, control and mitigate risks related to website management.

Governance

• Display awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the team to achieve the outcomes set out in the Bank's Conduct Principles.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Hong Kong Head, Digital Banking
• Hong Kong Head, Digital Acquisition
• Hong Kong Heads, Products
• Hong Kong Heads, Segments
• Hong Kong Head, Wealth Management
• Hong Kong Head, Brand and Marketing
• Hong Kong Head, Digital Marketing
• Hong Kong Head, Retail Analytics
• Hong Kong Legal and Compliance, Retail Banking
• Regional Head, Digital Banking
• Group Head, Web Management
• Group Head, Digital Acquisition
• Group Head, Brand and Marketing
• Group Head, Digital Marketing
• Group Legal and Compliance, Retail Banking

Our Ideal Candidate
Role Specific Technical Competencies

• HTML CSS

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers