Assistant Manager Digital Experience – Payment Experience | 人才服务办公室

职位描述

Cathay Pacific Airways is an international airline registered and based in Hong Kong, flying to over 190 destinations around the world.

We are proud of our home Hong Kong, where the company was founded in 1946. Our corporate headquarters are located at Hong Kong International Airport. We employ over 21,000 people worldwide.

We are also a founding member of the oneworld global alliance whose combined network serves over 750 destinations worldwide.

Reports To: Digital Experience Manager - Travel Shopping

Department: Digital Experience (DEX)

The job holder will act as the product expert to make a positive impact to our members/ customer across Cathay’s online channels/ product portfolio involving payment.

Key Responsibilities

• Observe, identify potential opportunities and propose workable solutions based on customer behavior, market trend, characteristics
• Work across different stakeholders (technical/ business teams) to translate business outcome into actionable items to the product development team
• Collaborate with other product owners/ stakeholders to deliver align and positive outcome towards payment experience across touchpoints
• Conduct UAT to make sure deliverables meets acceptance criteria and provide training to business users if needed
• Review workflow and define refinement

Requirements

• A degree holder in Information Technology, Business or related area with 5 years of experience.
• Hands on experience in customer facing digital product development, loyalty and payment industry will be a plus
• Attention to data signals, able to translate into user behaviour with use of data support
• Strong teamwork and good interpersonal skills to influence stakeholders, users to make changes so product vision can be achieved according to agreed timeline
• A fast learner and able to adapt to change

Application Deadline: 2 May 2024

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

*Terms and Conditions Apply

For any frontline recruitment related enquiries, please reach out to us by Whatsapp +852 2747 2298