Application Specialist, Digital Self Service Channel | 人才服务办公室

职位描述

For all your aspirations. We’ll deliver solutions as One Group, all across ASEAN and Greater China.

For your personal wealth and business, rely on our deep local knowledge, to seize timely opportunities. And bank on teams that work across borders towards your aspirations.

Who we are

OCBC is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is one of the world’s most highly-rated banks, with Aa1 by Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

OCBC is the second largest financial services group in Southeast Asia by assets. The Group offers a broad array of commercial banking, specialist financial and wealth management services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management and stockbroking services.

OCBC’s private banking services are provided by its wholly-owned subsidiary Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals. Its insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia. Its asset management subsidiary, Lion Global Investors, is one of the leading asset management companies in Southeast Asia.

The Group’s key markets are Singapore, Malaysia, Indonesia and Greater China. It has more than 410 branches and representative offices in 19 countries and regions.

Responsibilities:

• Develop and maintain strong relationships with vendors, ensuring timely and effective communication.
• Collaborate with vendors to understand their capabilities, negotiate contracts, and manage service level agreements.
• Coordinate with internal teams to identify and evaluate vendor needs, and provide recommendations for vendor selection.
• Monitor vendor performance, ensuring adherence to contractual obligations and resolving any issues or disputes that may arise.
• Work closely with cross-functional teams to identify and implement improvements in vendor management processes.
• Plan, organize, and manage projects from initiation to completion, ensuring adherence to project scope, timelines, and budgets.
• Utilize strong project management skills to define project objectives, develop detailed project plans, and establish key milestones and deliverables.
• Effectively communicate and collaborate with internal teams, stakeholders, and vendors to ensure project requirements are understood and met.
• Design and develop systems and technical specifications.
• Oversee the maintenance and optimization of supported systems, ensuring high availability and performance, including operating procedures, user guides, and knowledge base articles.
• Support regular system audits and assessments to ensure compliance with security policies, data protection regulations, and industry best practices.
• Collaborate with IT teams to troubleshoot and resolve issues related to supported systems.
• Standby support for emergency production incidents and provide firefighting support.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• At least 5-year experience in IT environment, especially in banking/finance industry.
• Proven experience in vendor management, including contract negotiation and performance monitoring.
• Strong knowledge in Tomcat, Linux and related technologies.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal teams and external vendors.
• Strong problem-solving and analytical abilities, with a keen attention to detail.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Self-motivated and proactive, with a strong sense of ownership and accountability.
• Familiar with SDLC and Agile development is added advantage.

Attractive remuneration package will be offered to the right candidate. Please apply with full resume stating present & expected salary and contact phone number to The Human Resources Manager, 2/F, 161 Queen’s Road Central, Hong Kong. Please quote the reference.

Personal data collected will be used for recruitment purpose only. For more information, please visit our website: https://www.ocbc.com.hk/.