Assistant Manager | 人才服务办公室

职位描述

About Eaton HK

Eaton Workshop is a mission-driven global hospitality company dedicated to shaping a better world based on values of inclusivity, integrity, and imagination and driven by a triple bottom line of people, planet, and profit (social, environmental, and financial). Our properties, Eaton DC in Washington DC and Eaton HK in Hong Kong, champion our brand pillars: Impact (social and environmental impact), Culture (the arts, music), Media (radio, film), Wellness (holistic health), and House (members workspace), as well as beautifully designed, ethical, and sustainable hotel and Food & Beverage offerings.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, local, and international laws. We welcome professionals who believe in our mission and can demonstrate parallel or applicable experience and skills to help us achieve it.

We are looking for people who embody integrity, inclusivity, compassion, humility, a growth mindset, a collaborative spirit, and last but not least, competence and accountability. We are not looking for people who pursue self-gain, aren't a team player, don't act in the interests of the company, lack competence, and don’t support our mission. Ultimately, we are looking for people who carry an adaptive growth mindset, are highly competent and accountable, and can build on their expertise and collaborate across disciplines.

JOB RESPONSIBILITIES

• Handle guest enquiries and emergency cases
• Empowered to make decisions in the best interest of the hotel from a sound understanding of how decisions are made, ensuring consistency
• Achieve maximum guest satisfaction and adhere to the quality standards required by the hotel

KNOWLEDGE & EXPERTISE

• At least 5 years hotel front desk working experience with 3 years or above at supervisory experience
• Familiar with front office procedures and related software
• Strong yield management skills and ability to instill those in others
• Prompt and systematic decision making and problem solving skills with analytical power
• Strong leadership skills and able to work independently and confidently under pressure
• Solid knowledge on courteous manner of handling guests enquiries and complaints
• Eager to demonstrate “can-do" attitudes towards both internal & external customers

BENEFITS

• 5-day work week
• Discretionary bonus
• Medical insurance
• Dental insurance
• Life insurance
• Marriage leave, compassionate leave
• Free duty meals
• Staff discount on F&B and banquet
• Complimentary overseas accommodation
• Education allowance

相關職責

• 處理客人的查詢和緊急情況
• 以對決策方式深入理解的基礎上，有權為酒店做出符合最佳利益的決策，確保一致性
• 實現最大的客人滿意度並遵守酒店所要求的品質標準

相關經驗及資歷要求

• 至少擁有5年酒店前台工作經驗，其中3年或以上為主管經驗
• 熟悉前台程序和相關軟件
• 具備卓越的收益管理技巧，並能夠將這些技巧灌輸給他人
• 迅速且有系統地做出決策和解決問題的能力，具有分析能力
• 具備強大的領導能力，能夠在壓力下獨立自信地工作
• 對處理客人查詢和投訴的禮貌方式具有扎實的知識
• 積極向內部和外部客戶展示“可以做到”的態度

員工福利

• 五天工作週
• 酌情性花紅
• 醫療保險
• 牙科保險
• 人壽保險
• 婚假及恩恤假
• 免費當值膳食
• 住宿、餐飲及宴會折扣優惠
• 免費住宿 (只適用於香港以外集團旗下的酒店)
• 學費津貼

Interested candidates please submit your application via Apply Now or send your resume by WhatsApp to +852 9199 9088. As selection would only base on candidate's qualification & experience, no photo is required.

For more information on Eaton HK, please visit www.eatonworkshop.com or

Click browse our Brand Video "Our People. Our Pride." to find out our believed.

(Personal data collected will be treated in strictest confidence and will only be used for recruitment purpose)

有意應徵者請透過APPLY NOW遞交申請，或直接發送履歷至WhatsApp +852 91999088。由於甄選只基於應徵者的資歷和經驗，請無須提供相片。

歡迎瀏覽 www.eatonworkshop.com 或本酒店簡介短片「我的驕傲」。以獲取更多關於逸東酒店的資訊。

(所收集的個人資料將被嚴格保密並僅限於招聘用途)