Dah Sing Financial Group
立刻申请
Manager, Quality and Operation Control | 人才服务办公室
2024-04-20 00:00:00发布
职位描述
Job Purpose:
- To ensure all Business Banking and Direct Channels Department operation processes are fully complied with the regulations and standard set by the Bank and regulator.
- Acts as an account manager and provides support to operation risk and compliance reporting and monitoring of respective Business Banking and Direct Channels Department section.
Main Responsibilities:
- Help to prepare operation risk and compliance related report, ensure timely completion of quality control and risk assessment
- Conduct courtesy call or site-visit to Business Banking customer
- Perform onsite surprise check to Business Banking center
- Regular call quality & call monitoring support to ensure the team meeting the quality standard and comply with regulatory compliance
- Handle customer complaints, complaints investigation, analyst complaint case and provide proper feedback to frontline staff
- Provide regular training / coaching to frontline staff on the control perspective
- Compile and review operation flows from time to time
- Comply with internal guideline, legal and regulatory requirements when delivering job duties
- Handle Ad-hoc task assigned by supervising managers
Incumbent Requirements:
- University graduate or above with minimum 8 years of banking experiences in Quality Control; Tertiary education with substantial years of relevant working experiences.
- Familiar with banking products & operations flow
- Capable of working independently with good analytical & logical mind
- Good people management, staff coaching & training skill
- Capable of interacting with business partners, both internal and external
- Detail minded and good team player
- Excellent reading and writing communication in English
- Excellent presentation and communication skill in both English and Chinese
其他细节
- 职位空缺来源
- eFinancialCareers
- 参考编号
- 20790347
- 发布日期
- 20 Apr 2024
- 关键词
- Corporate Banking,Other,Retail Banking,Business Banking,Operations,Business management