Club Concierge / Club Ambassador | 人才服务办公室

职位描述

Shangri-La Hotels are five-star luxury hotels located in premier city addresses around the globe.

"To treat a stranger as one of our own" characterizes the hospitality one can expect from Shangri-La. Discerning travellers will enjoy world-class service amidst tranquil surroundings, coupled with inspirational architecture and design.

Strategically located in the heart of Hong Kong, Island Shangri-La, Hong Kong is an elegant urban sanctuary soaring above the skyline.

We are looking for a Club Concierge / Club Ambassador based at Island Shangri-La, Hong Kong!

As a Club Concierge / Ambassador, we rely on you to:

• Provide personalised guest services with warm and attentive services
• Mark down guest requirements and special arrangement
• Ensure all interactions with guests are handled professionally
• Perform check-ins and check-outs
• Provide F&B services to guests in the Lounge promptly and efficiently
• Assist guests in airline reservation, confirmation, handling of messages, transportation arrrangements, city tours, restaurant reservations etc

We are looking for someone who has:

• Diploma or above in hospitalty or related discipline
• Minimum 3 years experience in service industry, preferably in Front Office or Airline operations
• Excellent command of spoken English, Cantonese and Putonghua
• Self-motivated and well-organised
• Able to work independently and under pressure
• Candidates with less experience will be considered as Club Ambassador

For other vacancies, you may visit the career section of our website.

Please apply in writing enclosing CV and quoting the reference to:
Director, Talent Management & Acquisition (Hong Kong)
Kowloon Shangri-La, Hong Kong
64 Mody Road, Kowloon, Hong Kong
Tel: (852) 2733 8920 / 2733 8780
WhatsApp: (852) 2733 8780
E-mail: [email redacted, apply via company website]
Website: www.areyoushangri-la.com

If the applicant does not receive a response within 4 weeks, the application will be considered unsuccessful.