Assistant Manager/Senior Officer - Claims Department

China Life Insurance (Overseas) Company Limited (“China Life (Overseas)") with presence in Hong Kong, Macau, Singapore and Indonesia is a wholly-owned subsidiary of China Life Insurance (Group) Company, China’s largest financial insurance corporation.

Responsibilities:

• Assess and approve new claim/complaint case/complicated case within authority and manage customer expectation by offering flexible solution
• Prepare regular management and business reports of Claims Department.
• Assist team leader to supervise and lead the team to achieve the KPI and help driving initiatives to uplift operations efficiency and customer experience.
• Provide regular training and support to enhance professional knowledge and standard of subordinates and agencies.
• Responsible for the business data analysis, requirement gathering, scoping, documentation and functional specification review to ensure business objectives are aligned.
• Coordinate and assist in UAT activities such as preparation of test plan, test cases, pre-UAT quality check, monitoring of bug fixing, retest progress, UAT reports and post implementation monitoring.
• Work effectively and efficiently with cross-functional departments and external parties to ensure projects are delivered on time, within budget and aligned with company strategy.
• Participate in Product Development and liaison with reinsurers

Requirements:

• Bachelor degree holders in Insurance, medical, management or related disciplines
• Holder of FLMI or ICA qualification is preferred
• Minimum 6 years of claims experience in Life Insurance Industry with at least 2 years in management level
• Proficient in written and spoken English and Chinese. Fluency in Putonghua is definitely an advantage
• Highly organized self-starter, capable to lead multiple projects to meet tight deadlines and work in a fast paced environment.
• Excellent analytical, problem solving and decision making skills
• Candidates with less experience will be considered for Senior Officer