CRM Technical Lead, Enterprise Data Platform, AI & Regtech Division

Fubon Bank, an identity that reflects the commitment of providing customers with Value Banking Service - "Get More than You Expect" , is also a leading distributor of investment solutions and services, supported by a broad range of products, a talented and dynamic team.

In line with our business expansion, we are inviting committed professionals to join our team. If you have the passion and belief that you can grow with our business, and contribute to our success, capitalize on this career opportunity.

Responsibilities:

• Architect, design, and oversee end-to-end implementation of CRM systems tailored to banking needs
• Guide the integration of top-tier CRM systems with existing banking infrastructure, including core banking systems and customer data platforms
• Lead data platform implementation efforts, including data warehousing, ETL pipelines, and data governance practices
• Mentor and supervise technical teams, promoting best practices in software development and system integration
• Collaborate with product owners and business analysts to translate business requirements into technical specifications
• Conduct technical risk assessments and ensure scalability, performance, and security of implemented solutions
• Provide technical expertise during vendor selection, proof of concepts (PoCs), and solution evaluations
• Manage technical documentation, system design diagrams, and implementation standards

Requirements:

• University degree or equivalent, with minimum of 8 years of relevant technical experience with a focus on enterprise-level software implementations
• Minimum of 5 years of hands-on experience implementing leading CRM solutions within complex banking environments
• Proven expertise in delivering data platform solutions, including data integration, governance, and analytics capabilities
• Strong background in system integration, API management, and middleware technologies
• Solid understanding of cloud architecture and microservices-based design; experience in these areas is highly advantageous
• Relevant certifications in CRM platforms or data technologies are preferred
• Practical experience with Agile/Scrum methodologies and DevOps practices, demonstrating the ability to thrive in dynamic, iterative development environments
• Demonstrated excellence in analytical thinking and problem-solving, with a strong ability to simplify complex IT processes and deliver effective, data-driven solutions
• Outstanding communication skills, with the capability to clearly convey technical insights and recommendations to both technical and non-technical stakeholders
• Proven expertise in gathering, analyzing, and aligning IT business requirements with user needs and overarching organizational goals
• Strong collaborative mindset, with experience working across cross-functional IT teams, coordinating with both offshore and onshore resources, management, and external partners to ensure cohesive and aligned strategies
• Results-driven approach, consistently focused on achieving objectives within defined timelines and budget constraints
• Solid understanding of risk management principles, with the ability to proactively identify and mitigate potential IT-related risks
• High adaptability to evolving business and technology landscapes, maintaining engagement and performance throughout all phases of project lifecycles
• Bilingual proficiency in English and Cantonese, with excellent verbal and written communication skills
• Exceptional stakeholder management and presentation capabilities, fostering strong relationships and delivering impactful communications

Please send your application DIRECTLY to Fubon Bank (Hong Kong) Limited, Human Resources Management Group via email: [email redacted, apply via company website] with full resume quoting the above reference no.

For other vacancies, please visit our website: www.fubonbank.com.hk

*All personal data provided by job applicants will be used for recruitment purposes only in accordance with the Bank’s Personal Data Information Collection Statement, a copy of which is available on our website: http://www.fubonbank.com.hk/web/html/sh\_careers\_e.html