Manager, Tenancy Management

Knight Frank is the leading independent global property consultancy. Headquartered in London, Knight Frank has more than 27,000 people operating from over 740 offices across 50 territories.

Our Hong Kong business was established in 1972. Since then, we have expanded to provide complete coverage across Greater China. We now operate offices in Hong Kong, Beijing, Shanghai, Guangzhou, Shenzhen, Taipei and Macau. With over 50 years’ local experience, Knight Frank is one of the leading providers of property-related services in Greater China.

Our purpose is to work responsibly in partnership, to enhance people’s lives and environments. We aspire to be a positive force in the property sector and the wider communities and environments in which we operate.

Knight Frank is a partnership defined by our people and the spirit of possibility. A true partnership is a balanced one, and we are both passionate about, and committed to, making our business inclusive and diverse; giving each and every individual the space and opportunity to perform at their best and be recognised for the immense value they bring.

In Hong Kong, we have received the HR Asia Awards Best Companies to Work For in Asia for 6 consecutive years and have been recognised as a Caring Company for 15 years in a row. We are also an equal opportunity employer.

Learn more about us at www.knightfrank.com.hk and follow us on social media.
LinkedIn | Facebook | Instagram

Responsibilities

• Handle and manage all leasing and tenancy matters including leasing enquiries, tenancy administration, preparation of leasing documents, takeover and handover of premises, etc.
• Coordinate and oversee repair and maintenance works to ensure timely resolution of issues.
• Monitor the performance of outsourced contractors.
• Provide professional customer service to clients, maintaining a positive and solution-oriented approach.
• Handle owners’ and tenants’ enquiries and complaints.
• Demonstrate a proactive attitude in identifying potential issues and implementing preventive measures.
• Work closely with estate agencies to drive new lettings and maximise occupancy rates.
• Conduct market research on rental trends, market movement, etc.
• Prepare building budgets, monthly leasing reports, meeting minutes, etc.
• Attend meetings after office hours occasionally.

Requirements

• Degree holder or above, preferably with membership(s) of CIHCM and/or MHKIH.
• Holder of a licensed estate agent/salesperson.
• At least 5 years' relevant working experience.
• Hands-on experience in handling repair and maintenance issues.
• Proficient in Landlord and Tenant (Consolidation) Ordinance.
• Proactive, able to work independently under pressure and have a strong sense of responsibility.
• Ability to build strong relationships with estate agencies and external partners.
• Customer-focused mindset with excellent problem-solving skills.
• Mature and strong leadership.

We will offer an attractive remuneration package to the right candidate. Interested parties please click "Apply now" below to submit your full résumé with available date, and current and expected salaries to the Human Resources Department.

Knight Frank is an equal-opportunity employer committed to fostering a diverse workforce and inclusive workplace. We are committed to equal employment opportunity regardless of race, colour, gender, religion, disability, sexual orientation, age, national or ethnic origin, or family status. If you require special assistance during the recruitment process, please email us at [email redacted, apply via company website] at any time.