Head of Partnership - Luxury Lifestyle

Our client is now seeking a Head of Partnerships /Membership relations to drive Partnership initiatives within a luxury lifestyle industry.

Client Details

This is an opportunity to join a large organisation in the Luxury industry with a strong presence in Hong Kong. The company is focused on delivering exceptional services and fostering relationships with key partners and investors to drive growth and success.

Description

We are seeking a Senior Manager / Head of Member Relations & Engagement to lead the member-facing operations of an exclusive Private Venue. This role is pivotal in delivering exceptional experiences for high-net-worth members, driving acquisition, retention, and engagement while upholding the club's reputation for excellence. The ideal candidate is a seasoned leader with proven expertise in luxury hospitality, private club management, and relationship-building with discerning clientele.

Key Responsibilities:

Operational Leadership & Team Management

• Lead and manage a high-performing member relations team, including front desk, concierge, docent, and engagement specialists, ensuring alignment with the club's service standards.
• Recruit, train, and mentor team members to deliver world-class hospitality and personalised service.
• Set clear KPIs and performance goals for the team, providing ongoing coaching and development.
• Foster a collaborative and positive work culture that priorities service excellence and continuous improvement.
• Oversee daily club operations, ensuring seamless integration of facilities, member services, and event programming.
• Develop and enforce Standard Operating Procedures (SOPs) to guarantee consistency and efficiency.

Member Acquisition & Retention

• Drive new member acquisition through targeted outreach, personalized engagement, and leveraging networks.
• Design and implement retention programs that strengthen loyalty and long-term engagement.
• Monitor member feedback and engagement metrics to refine strategies and improve satisfaction.

Sales & Service Excellence

• Ensure all member-facing staff consistently demonstrate luxury service standards and consultative selling skills.
• Oversee consignment sales programs and align initiatives with member interests and revenue objectives.
• Implement service audits and feedback loops to maintain elite standards.

Member Experience & Partnerships

• Curate and deliver exclusive member experiences, including private events, cultural programs, and lifestyle activations.
• Develop personalized VIP CRM strategies to enhance member satisfaction and loyalty.
• Build strategic partnerships with luxury brands and lifestyle providers to expand member benefits.
• Address escalated issues with discretion and implement feedback-driven improvements.

Profile

Requirements:

• Minimum 8-10 years of leadership experience in luxury hospitality, private clubs, or premium lifestyle brands.
• Proven track record in team leadership, member relations, and operations management.
• Deep understanding of high-net-worth clientele expectations and ability to deliver bespoke experiences.
• Hands-on experience implementing and optimising CRM systems for personalised engagement.
• Excellent interpersonal and communication skills; fluency in English required, Cantonese/Mandarin preferred.
• Open to foreign candidates with relevant luxury hospitality or member club experience.

Job Offer

• Permanent position within a reputable financial services organisation in Kowloon.
• Comprehensive benefits package to support work-life balance.
• Opportunities for professional growth and development.

This is a fantastic opportunity for an experienced professional to excel as a Head of Investor Relations / Partnerships in the financial services industry. If you are ready to take on this rewarding role, we encourage you to apply today!

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Renee Chan on +85234124850.