IT Manager (Service Delivery)

CL Technical Services Limited was established in 1994 and started providing IT contract staff services to our clients since 1998. As a trusted recruitment agency in Hong Kong, we specialize in the provision of one-stop recruitment & secondment services to some major corporations and we are an authorized supplier of T-contract service since 2005. Building on our years of experiences in recruiting IT talents, we provide candidates to different governmental departments and bureaus across different job categories. Approach us to find a right job!

Job Details:

• Lead teams to effective service delivery based on ITIL process framework
• Coordinate different teams including service desk, helpdesk, infrastructure, vendors and business users for service delivery.
• Interact with multiple customers to understand Service Level Agreements and ensure that all services and support functions remain responsive to customer needs
• Ensure high quality of client service by clearly defining service scope and continuously carrying out due diligence and other assessment as needed
• Proactively drive the resolution of incidents, planned/unplanned changes and ah-hoc client issues requiring additional support and initiate timely escalation to clients and internal parties.
• Prepare regular operation report on overall platform status (including capacity, performance, service level & etc.).

Requirement:

• Degree in Information Technology or related discipline
• At least 8+ years of relevant experience and 5 years are managerial
• Experience in change, incident, problem and vendor management
• Experience in IT support, end user support, system administration and networking
• Experienced in IT service management such as ITILv4 framework.
• Knowledge of information security services and products, including but not limited to Firewalls, IPS, Web, DLP, Cloud Security etc.
• Holder of ITIL certifications is must.
• Holder of professional certifications such as CCNP, MCSE, is advantage.
• Able to build strong relationships with people at all levels in the organization
• Good analytical, persuasive, influential and problem-solving skills
• Strong communication skills in both written and spoken Chinese and English

If interested for the above position, please send detailed resume with current and expected salary as well as date of availability by sending email to [email redacted, apply via company website]

For more job opportunity, please visit our website: www.clts.com

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