Information Technology Manager (IT Incident And Change Management) [Ref no: AOD - ITM-AL]

Accumulating over 70 years experience on our solid foundation in Hong Kong and Greater China, we succeed and create our brilliant story throughout the region. As the first foreign bank branch in Mainland, we grasp the opportunity to grow along with the economic reforms. With our well-versed China business intelligence, we continue to expand our network proactively but prudently.

Inheriting our “People Focus” tradition, we strongly believe in the philosophy of talent investment. Here, we respect your career development with enormous support and room for inspiration. If you are ready to go for great, join us today. You can shine with your own glorious story.

Your talent is our treasure, come to explore your potential with us.

Job Responsibilities:

• IT Change Management:

1. Host daily IT Operations problem/change review meeting in the morning and follow-up.
2. Review and approve the Change Request and arrange CAB.
3. Monitor and follow-up the Change Request completion and outstanding status.
4. Monthly Management Reporting: Keep the policy and procedures updated and conduct annual user training.

• IT Incident Management:

1. IT Incident / Problem follow-up (from open to close with proper approval and according to policy and procedures).
2. Host the monthly incident/problem review meeting with IT Operations, Development, and Governance Team, etc.
3. Keep the policy and procedures updated.

Job Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or related disciplines.
• Minimum of 5 years of relevant experience in IT Services Management; banking/financial industry experience is preferred.
• Project Management and ITIL experience is preferable.
• Strong IT knowledge on Infrastructure, Database, System, and Network.
• Detail-oriented, problem-solving skills, and well-organized with a high level of integrity.
• Proactive, strong problem-solving skills, and the ability to work under pressure.
• Strong interpersonal relationship and leadership skills.
• Proficiency in both written and spoken English, Chinese (Cantonese and Mandarin).

Interested parties please send your full resume with present and expected salary, and quoting reference number to Talent Acquisition Division by email [email redacted, apply via company website]. For details, please visit https://www.ncb.com.hk/ and refer to the page “Join Us”.

We are an Equal Opportunities Employer. Data collected would be used for recruitment purposes only. Applicants who do not hear from us within 8 weeks may consider their applications unsuccessful and their data will be destroyed within 12 months of receipt.