Assistant Collections Manager

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

WPB Credit and Financial Crime Risk Control - Credit Control Services

We are currently seeking a high caliber professional to join our department as Assistant Collections Manager.

Principal responsibilities

• Assist manager to lead a team of staff to manage delinquent accounts of the retail unsecured loan portfolios; to perform account maintenance and provide administration support
• Take legal proceedings against debtors by instructing external legal firms; representing the Bank to attend court hearing and liaison with Official Receiver’s Office / Outside Trustee on bankruptcy related matters
• Follow up and manage deceased, bankruptcy accounts and other accounts with court orders
• Conduct risk account review and propose mitigation actions through regular or ad hoc review
• Assist in the process of Supplier Risk Management and prepare statistical reports for management review
• Handle customer complaints and perform necessary investigation

Requirements

• University degree in a related discipline OR other relevant qualifications
• Minimum 2 years' experience in debt recovery / unsecured lending and mortgage business, with exposure to credit control / administration
• Strong self-motivation, good interpersonal, communication, credit analytic and supervisory skills
• Good knowledge of PC application software such as MS Word, Excel and Access
• Proficiency in both English and Chinese, fluency in Putonghua an advantage
• Great sense of ownership and servicing mind-set to ensure efficient and effective customer service processes

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All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.