Responsibilities
- Assist in designing and implementing of the policies and internal control mechanism to enhance quality service of branches
- Coordinate with internal and external parties to manage clients' opinions / complaints and respond in a timely manner
- Promote quality assurance best practice, organize compliance and quality assurance improvement training and activities to frontline staff
- Liaise with and monitor performance of outside vendor on mystery shopper programme
- Undertake any other duties as assigned by the superior
Requirements
- Degree or above in Business Administration or related disciplines
- Minimum 3 years of experience in quality assurance and complaint handling in banking industry
- Demonstrate strong sense of risk and control
- Excellent interpersonal and communication skills
- Good command of spoken and written Chinese and English
- Proficient in PC skill especially Excel and Chinese Word Processing
We offer competitive packages and promising career opportunities to the right candidates. Please send your full resume with expected salary and the date of availability to The Human Resources Department, Chiyu Banking Corporation Ltd, 1/F, No. 100 Queen's Road Central, Hong Kong, or by clicking Apply now.
Information provided will be treated in strict confidence and only be used for recruitment purposes. All personal data of unsuccessful applicants will be destroyed after the recruitment exercise. A copy of Personal Information Collection Statement is available upon request.