Assistant Customer Onboarding Manager

A Career with Hang Seng Bank

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Commercial Banking

Hang Seng’s Commercial Banking business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies.

For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services. As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.

We are currently seeking a high caliber professional to join our team as Assistant Customer Onboarding Manager.

Principal responsibilities

• Identify CDD requirement gap by analyzing customer information to ensure collection of sufficient information and supporting documents required for the completion of the account opening
• Understand customer context, oversee goals, and provide product information to best serve
• Improve product penetration and customer retention and helping foster positive customer relationships
• Oversee the end-to-end CDD and onboarding process and ensure the execution excellence.
• Reengineer the customer on-boarding process flow to continuously improve efficiency and effectiveness.
• Make recommendations on all client on-boarding decisions according to the sufficiency in fulfilling CDD requirements and raise exception / variance approval requests with sufficient justifications.

Qualifications - External

• University degree in Business Administration or related disciplines
• Proven years of work experience in providing high standard of customer service preferred
• Knowledge in commercial banking and Know Your Customer (KYC) regulatory requirements on corporate customers
• Passes in the Hong Kong Securities and Investment (HKSI) Paper 1, 7 and 8
• Experience in handling CDD review for corporate customers preferred
• Good communication and interpersonal skills
• Proficiency in both spoken and written English and Chinese
• High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
• Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.

The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks

You’ll achieve more when you join Hang Seng Bank Limited.

www.hangseng.com/careers

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Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited

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