E-commerce Manager- Regional

We are seeking an experienced E-commerce Manager to drive and oversee the digital growth and performance of their retail business for the HK, Macau and Taiwan markets. This role requires a strategic thinker with the ability to manage and optimise e-commerce platforms effectively.

Client Details

The company is a well-established Lifestyle & Fashion retail organisation with a strong presence in the industry. Operating as a medium-sized enterprise, they are committed to delivering innovative products and exceptional customer experiences.

Description

An international fashion and lifestyle group is seeking an experienced E-Commerce Manager to lead and execute e-commerce strategies for multiple premium brands across Hong Kong, Macau, and Taiwan. This is a leadership role managing a team of four, reporting directly to the General Manager of Hong Kong. The ideal candidate will have strong expertise in digital commerce, omnichannel strategies, and customer experience optimisation, with a passion for fashion and lifestyle brands.

Key Responsibilities:

• E-Commerce Strategy & Execution
  • Develop and implement e-commerce strategies to drive sales growth and enhance customer experience across HK, Macau, and Taiwan markets.
  • Manage multiple brand platforms, ensuring alignment with global guidelines and local market needs.
  • Oversee site merchandising, product launches, pricing, and promotional campaigns.
• Performance &Analytics
  • Monitor KPIs including traffic, conversion, AOV, and ROI; provide actionable insights and recommendations.
  • Utilize analytics tools to optimise user experience and improve site performance.
• Team Leadership
  • Lead and mentor a team of four e-commerce professionals based in Hong Kong.
  • Foster a collaborative and high-performance culture focused on innovation and results.
• Cross-Functional Collaboration
  • Work closely with marketing, logistics, and IT teams to ensure seamless operations and campaign execution.
  • Coordinate with regional and global teams for alignment on brand strategy and digital initiatives.
• Customer Experience &CRM
  • Enhance online customer journey through personalisation, loyalty programs, and omnichannel integration.
  • Ensure best-in-class UX/UI and mobile optimisation.
• Budget & Vendor Management
  • Manage e-commerce budgets and oversee relationships with external vendors and agencies.

Profile

Requirements:

• Bachelor's degree in Marketing, Business, or related field.
• Minimum 8-10 years of experience in e-commerce, with at least 3 years in a leadership role.
• passion for e-commerce, Fashion and retail industry
• Proven expertise in managing e-commerce platforms within the retail industry.
• Strong knowledge of digital marketing, including SEO, SEM, and analytics tools.
• Excellent project management and organisational skills.
• Proven track record in managing multi-brand e-commerce platforms and driving revenue growth.
• Strong analytical skills and proficiency in e-commerce tools (Google Analytics, Shopify, Salesforce Commerce Cloud, etc.).
• Excellent communication and stakeholder management skills.
• Fluent in English; Cantonese and Mandarin

Job Offer

• Comprehensive benefits package with 12 months' pay.
• Opportunity to work in a permanent role within a thriving retail industry.
• Be part of a medium-sized company with a supportive and professional work environment.
• Located in the vibrant city of Shanghai.

If you are ready to take the next step in your career as an E-commerce Manager within the retail industry, apply now to join this exciting opportunity in Shanghai!

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Renee Chan on +85234124850.