Rosewood Hong Kong will become the newest global property for Rosewood Hotels & Resorts® worldwide, as a culmination of the group’s focus on innovation, progressiveness and a differentiated approach to luxury hospitality that is at the core of the Rosewood Hotels’ strategy.
The vertical private estate on the majestic harbour, Rosewood Hong Kong establishes a new paradigm in luxury hospitality and is at the epicentre of the Victoria Dockside arts and cultural district. Victoria Dockside signals the unprecedented development of the Tsim Sha Tsui waterfront in a world-class and transformative planning, design, engineering and architectural project by the award-winning architects Kohn Pedersen Fox Associates, who were pivotal to the development of evolutionary New York neighbourhood Hudson Yards and James Corner Field Operations who led the transformation of the High Line.
Impeccably considered, refined interior concepts by New York-based hospitality design guru Tony Chi of tonychi associates have been designed to create an intimate, exclusive guest experience that is maintained throughout. Transitioning from the bustling streets outside to the enveloping interiors, the guest journey has been designed to emulate the entry into the private chambers of a refined residence, with 322 rooms, 91 suites including 18 specialty suites with sky gardens, private pools and wellness facilities, and 186 Rosewood Residences, which are situated on the higher floors of the building, to create a dialogue with Victoria Harbour that celebrates Rosewood’s integral connectedness to the water. Fundamental to the design of Rosewood Hong Kong has been the incorporation of green spaces and outdoor areas to reflect the vision for the vertical estate, which is utterly residential in look and feel.
- Food & Beverage: Rosewood Hong Kong’s numerous bars and restaurants will create a vibrant new gastronomic hub in Kowloon, showcasing a series of unique concepts which reflect the best of the city’s eclectic, globally-renowned dining scene and Rosewood’s signature, innovative approach to intimate, casual and lively dining.
- Weddings and Events: Substantial event facilities feature soaring windows, a lawn and private planted terraces with harbour views and state-of-the-art technology, in Rosewood’s noteworthy, high-residential style. Expansive meetings and event space is enhanced by artfully landscaped gardens with immersive harbour views, showcasing Rosewood Hong Kong’s significant event capabilities.
- Asaya: Rosewood Hong Kong will be the first urban outpost of Asaya, Rosewood Hotels and Resorts® innovative, integrative wellness concept. Integrative wellness is key to the essence of Asaya, which means setting an intention to propel self-change and transformation for the mind, body and inner self.
Rosewood Hong Kong celebrates a culture in which Rosewood Associates are inspired to look at life a little differently, through a lens of limitless possibilities. We aim to create an innovative culture of intimate and casual, yet refined, hospitality, empowering Rosewood Associates to create indelible memories for themselves, for one other and for our guests.
The vertical estate on the majestic harbour, Rosewood Hong Kong is seeking intuitive, engaging and impassioned Associates to embark on a Rosewood Journey with us. Apply Now. #RWHKGRocks
Essential duties and responsibilities
- Assist Guest Relations Manager in maintaining the highest level of standard in service and supervising subordinates within the section, with the responsibility of daily operation.
- Ensure our VIPs receive the best personalized service and most comfortable and memorable experience during their stay or visit at Rosewood Hong Kong.
- Be a good role model for the team and demonstrate positive attitude, as well as self-disciplined and self-motivated competencies.
- Be responsible for advising relevant management of all upcoming SAGs to ensure a seamless, outstanding experience for guests and that appropriate actions are taken in a timely fashion to address special requirements
- Study and analyze guest profiles on both Rooms’ and Food & Beverage’s arrival reports to ensure that standards are maintained at a superior level on a daily basis and that all VIPs arriving at the hotel are recognized and well looked after; Help all operational departments to meet guest’s request meaningfully, consistently, effectively and cost-efficiently.
- Foster long-term relationship with VIPs, with the aim of building loyalty and encourage business across various outlets, room stay, and wellness
- Become the primary point of contact for VIPs, assist with enquiries and reservations, liaise with different departments
- Input and maintain the accuracy of the Database of Rosewood VIPs, with the aids of Opera and Seven Rooms
- Arrange and/or tailor-made amenities, when necessary, for Rosewood VIPs
- Possess a thorough knowledge of the Front Office systems, such as Opera, Seven Rooms, etc.
Requirements
- Minimum 3 years in hotel guest relations experience with supervisory experience in a luxury or ultra-luxury environment
- Proficiency in English, Putonghua and Cantonese is an advantage
- Familiarity with the local area and general concierge services; ability to enforce hotel's standards, policies and procedures with all staff
- High standards of professional manner with exceptional communication, presentation, interpersonal and problem-solving skills
- Previous experience with Opera System is highly preferred
Is a “brand ambassador" at all times and ensures brand integrity and clarity and company’s culture is always maintained.
Rosewood Hong Kong is an Equal Opportunities Employer. All applications and enquiries will be handled in the strictest confidence and personal data collected will be used for recruitment purposes only. Successful applicants will be contacted within six weeks and applicant contact details will be held for 12 months, from the date of application.