Client Service Manager - Top FI Firm

Our client is one of the top FI firms that provides pension funds services. They are looking for a Client Service Manager to handle client relationship management and enhance overall customer experience to meet service requirements and maximize revenue potential. The candidate should have 10+ years of working experience in client servicing/ relationship management/ account management with pension fund knowledge (ORSO/ MPF) within insurance/ FI industry.

Client Details

Our client is one of the global leading financial institutions that provides pension and market services solutions. They are looking for a Client Service Manager to handle client relationship management and strategically enhance overall customer experience to meet service requirements and maximize revenue potential. Their clients include the world's largest corporations, pension funds and financial institutions and they leverage their expertise and advanced digital platforms to ensure a seamless user experience and superior outcomes. The role plays a major role in meeting client objectives and enhancing the overall customer experience for the group.

Description

• Responsible for delivering premium client services to the clients to meet service requirements and maximize revenue potential
• Strategically enhance overall customer experience by improving communication development processes and offering customizable service solutions
• Manage client expectations, negotiate service level agreements, account planning, cross selling and strategic initiatives
• Act as first point of contact on all client related matters; build and maintain strong working relationships with client contacts
• Identify revenue and service opportunities for new and existing clients
• Assist in project management and support per requested

Profile

• Bachelor's degree with major in business administration, consulting or relevant discipline
• At least 10+ years of working experience in client servicing/ relationship management/ stakeholder management with strong pension fund knowledge (ORSO/ MPF) within insurance/ FI industry
• Strong interpersonal, communication, relationship management and presentations skills
• Strong client consultation and stakeholder management skills
• Outstanding facilitation, negotiation, influencing skills

Job Offer

• International and dynamic working environment
• Challenging and stimulating job tasks
• Competitive packages and benefits
• Medical benefits
• 18 days AL

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Esther Liu on +852 3602 2485.