Manager or AVP, Implementation (Transaction Banking)

OCBC is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. Since our incorporation, we have been enabling people and communities to realise their aspirations. This is our purpose.

As the second-largest financial services group in Southeast Asia by assets, we hold one of the world’s highest credit ratings: Aa1 by Moody’s and AA- by both Fitch and S&P. Our commitment to excellence has earned us numerous industry accolades, reinforcing our reputation as one of Singapore’s best banks.

With a deep history in Asia, we offer the most comprehensive coverage across ASEAN and Greater China, complemented by a presence in the leading economies of New York, London and Sydney. As One Group, we support your ambitions across borders with our deep local knowledge – be it growing your personal wealth or capturing business opportunities – for now, and beyond.

OCBC offers private banking services through our wholly-owned subsidiary, Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals.

Great Eastern Holdings, our insurance subsidiary, is the oldest and most established life insurance group in Singapore and Malaysia.

Lion Global Investors, our asset management subsidiary, is one of the leading asset management companies in Southeast Asia.

The Group has over 400 branches and representative offices in 19 countries and regions.

Job Summary:

We are seeking an experienced Implementation Manager / Assistant Vice President (AVP) to lead API and H2H integrations, oversee client onboarding processes, and manage ongoing API maintenance and enhancement requirements. This position also includes the onboarding of global cash management clients, focusing on cash liquidity management, single sign-on, and related services. A proactive individual with a strong can-do attitude, excellent multitasking abilities, and a commitment to delivering exceptional client service is essential.

What you will be doing:

• Manage the end-to-end process of API and host-to-host (H2H) integrations with clients, ensuring timely and successful implementation.
• Oversee the onboarding process for new clients, ensuring a seamless experience and adherence to best practices.
• Lead the onboarding of global cash management clients, including services such as liquidity cash management and single sign-on.
• Identify and implement maintenance and enhancement requirements for existing APIs to improve performance and client satisfaction.
• Coordinate User Acceptance Testing (UAT) for various channels, ensuring that all functionalities meet business requirements before launch.
• Manage the preparation and submission of private filling forms in compliance with regulatory standards.
• Act as the primary point of contact for client inquiries related to integrations, onboarding, and API functionalities, providing timely and effective solutions.

What we are looking for:

• Bachelor’s degree or higher in Business Administration, Computer Science, Commerce, or a related field.
• A minimum of 5 years of relevant experience in implementation management, project management, or a similar role.
• Fluent in Cantonese, Mandarin, and English (written and spoken).
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Proven ability to multitask and manage multiple projects simultaneously.
• Familiarity with API development and integration processes is a plus.
• A proactive, can-do attitude with a focus on delivering results.
• Ability to work collaboratively in a fast-paced environment.
• Strong organizational skills and attention to detail.