Customer Analytics & Data Science Manager

Join Bank of China (Hong Kong)

Be a dynamic member of our team

• We commit to excellence and professionalism
• We value people

We offer challenging and rewarding careers that will further your personal development.

For other vacancies, please visit our website at http://www.bochk.com

Job No.: 499708
Employment Type: Full time
Departments: Personal Banking and Wealth Management Department
Job Functions: Business Development, Information Technology, FinTech

Responsibilities:

• Collaborate with business teams to identify business insight from data, covering the entire customer engagement journey, including acquisition, on-boarding, usage growth and retention/anti-attrition for the entire spectrum of personal banking products/services
• Proactively engage business teams to understand their business problems
• Formulate an innovative analytic framework to effectively study the data with customer centric perspective
• Explore the data, identify the business insight and consolidate the findings into an easy to understand structure
• Present the findings to senior management and business
• Develop and manage different portfolio management reports to effectively monitor the business

Requirements:

• Degree holder with major in quantitative, numerical science, computer science or related disciplines
• At least 5 years relevant working experience, preferably in financial services industry with proven track record and exposure in customer analysis, database marketing, report tracking and automation
• Proven competence in data processing of huge volume of data by SAS and use of different office tools, such as Excel and PowerPoint
• A mature self-starter with strong drive, solid analytic mind, remarkable problem-solving skills and good soft skills, including interpersonal, negotiation and project management
• Open-minded and receptive to different new ideas
• Excellent communication and presentation skills with good command of English and Chinese in both spoken and written. Fluent in Putonghua is an advantage

We offer competitive remuneration package and comprehensive fringe benefits including medical and life insurance, and different types of allowances to the right candidate. Interested parties, please submit your application online. For details, please visit our website http://www.bochk.com

To apply: https://careers.pageuppeople.com/798/cw/en/job/493783/customer-analytics-data-science-manager-11232

Data collected would be used for recruitment purposes only. It might also be disclosed to our subsidiaries or Associated Companies to process the information for appointment. Applicants who do not hear from us within 8 weeks may consider their application unsuccessful and their data will be destroyed within 12 months of receipt.