Manager, Branch Management

The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China.

Our currency is caring, teamwork and progressiveness. We accept that everyone is unique and different in talent, but alike in the capacity for growth. Our task is to shape a culture that creates a sense of pride in achieving something beyond just a job, and an environment where you can be your true and authentic self, like at home.

To be a core member of Sales Optimization & Support Team under Branch Management Department (BMD), you will be resposible for:

• Engage in identifying area for process improvement, service enhancement, manpower resources management, and incentive program management
• Implement the re-engineering of sales and services related system for operational efficiency

Main Responsibilities:

• Work with BMD sales specialist and MIS for sales incentive program design and roll-out
• Obtain, organize, or develop training procedure manuals, guides, or course materials, such as handouts or visual materials. Prepare and evaluate training materials, such as outlines, text, or handouts
• Assist to present information with a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures
• Design, plan, organize, or direct orientation and training programs to help staff maintain or improve job skills
• Handle staff case investigation and reporting in relation to complaints and operational incidents and obtain information for use in training programs
• Assess training needs through surveys, interviews with employees, case study
• Monitor, evaluate, or record training activities or program effectiveness
• Perform any other duties as assigned by BMD

To meet the challenge, you should have the following qualifications and attributes:

• Degree or above in Business Administration or related discipline with minimum 8 years of experience in retail banking industry
• Independent, self-motivated and able to work under pressure
• Excellent analytical and report writing skills
• Have a strong sense of responsibility and detail oriented
• Proficiency in Microsoft office including Word, Excel, Power Point and Outlook
• Good command of both written and spoken English and Chinese

Please note that only shortlisted candidates will be notified.