Operation Manager ( Retail Business )

Join our growing Hong Kong brand as a key driver of operational excellence and digital transformation. You will bridge the gap between business needs and technology, optimizing workflows and implementing systems that enhance efficiency and support our global ambitions.

         **Responsibilities**

• Process Analysis & Design

  • Map and analyze end-to-end business processes to identify inefficiencies and improvement opportunities.
  • Design and implement optimized and automated workflows to increase efficiency and accuracy.
  • Develop, document, and maintain Standard Operating Procedures (SOPs) to ensure consistency and enable continuous improvement.

  Systems Implementation & Management

  • Translate business requirements into clear technical specifications for systems like ERP, WMS, CRM, and eCommerce platforms.
  • Act as the primary liaison between business stakeholders, internal teams, and external vendors.
  • Manage project execution from design and implementation to post-launch support and optimization.

  Stakeholder Management & Strategy

  • Facilitate clear communication between technical and non-technical teams to align on goals and requirements.
  • Support key business initiatives and ad-hoc projects as a subject-matter expert.
  • Monitor, analyze, and report on KPIs related to operational performance and cost-effectiveness.

Requirements

Required:

• Bachelor’s degree in Business Administration, Information Systems, Operations Management, or a related field.
• Minimum of 5 years of experience in business analysis, process optimization, or systems implementation.
• Proven expertise in process mapping, requirements gathering, and writing system documentation.
• Demonstrated experience in SOP development and process standardization.
• Excellent communication, presentation, and stakeholder management skills.
• Strong analytical and problem-solving abilities with a proactive mindset.

Preferred:

• Hands-on experience with ERP, WMS, or loyalty program implementations.
• Background in retail, eCommerce, supply chain, or logistics operations.
• Proven track record of managing projects in a fast-paced environment.