Solution Architect – FM & Healthcare Systems

Key Responsibilities

Architecture & Design

• Own the overall solution architecture for CMS upgrade and related FM digital platforms (ACRS, micro‑learning, APIs, IoT, dashboards).
• Produce high‑level and detailed designs covering applications, data, integration, infrastructure, security, and operations.
• Define architectural standards, design patterns and reference architectures for hospital and tunnel solutions.

Integration & Data

• Design and govern integrations between CMS, CCeP, ACRS, internal systems and client systems using APIs, ETL and messaging.
• Work with System Analyst / Senior Developer and CMS Product Owner to define data models, mapping rules, and interface specifications based on the projects list.​
• Ensure solutions support accurate reporting, analytics, and future AI/automation use cases.

Stakeholder Collaboration (IT, Operations, Clients)

• Translate business and operational requirements from FM operations teams, hospital and tunnel clients into technical architectures and roadmaps.
• Run workshops with contract managers, client representatives and IT teams to validate designs and implementation plans.
• Provide architectural guidance to Network System Supervisor on infra/network/security impacts of new solutions.​

Innovation & Roadmap

• Evaluate and recommend new technologies (IoT sensors, robotics, AI image tagging, people counting, etc.) and integrate them into a coherent roadmap aligned with Serco regional ambitions.​

• Support pilot design and roll‑out with clear success criteria, technical approach, and handover into operations.

• Security, Compliance & Risk

  • Embed Serco Information Security Management Regulation and Risk Management Regulation requirements in solution designs, including access control, encryption, secure operations, and business continuity.​
  • Work with CISO/Information Security Manager to ensure alignment with corporate standards and NIST‑aligned controls where relevant.

Delivery Support & Governance

• Provide technical leadership throughout the solution lifecycle: estimation, design, build, test, deployment and transition to BAU.
• Review and approve technical designs from internal developers and vendors; ensure documentation and knowledge transfer to operations/support teams.
• Contribute to tender responses and client proposals with architecture views, high‑level designs and technology narratives.

Qualifications & Experience

Education

• Bachelor’s degree or above in Computer Science, Information Systems, Engineering or related discipline.

Experience

• 8+ years’ experience in systems design and development, including at least 3–5 years in a Solution Architect or Senior Technical Lead role.

• Proven experience designing and delivering enterprise solutions involving:

  • Maintenance/asset management (CMS/EAM), OT/IT integration, or similar operational systems.
  • Integrations (REST APIs, web services, batch interfaces, ETL) and relational databases (e.g. MS SQL).
• Background in facilities management, healthcare, transport or industrial/operational environments is a strong advantage.​

Technical Skills

• Strong understanding of multi‑tier architectures, cloud/on‑prem hybrids, networking basics and security controls.

• Hands‑on familiarity with:

  • API design and integration patterns.
  • Reporting/analytics platforms and data modelling concepts.
  • Identity and access management, encryption, logging and monitoring practices.
• Exposure to IoT platforms, sensor integration, or AI/ML pilots is a plus.​

Soft Skills

• Excellent communication skills in English and Chinese; able to explain complex technical topics to non‑technical stakeholders.
• Strong facilitation and documentation skills (architecture diagrams, design documents, interface specs).
• Collaborative mindset, able to work closely with IT, operations, vendors and client teams.
• Practical, delivery‑oriented, comfortable working in a lean team with hands‑on involvement.

Attractive remuneration package will be offered to suitable candidates. Interested applicants may click “Apply Now” to submit a detailed resume with current and expected salary.