Senior CRM Executive [Retail Marketing] (Negotiable salary)

Responsibilities

Assist in developing and implementing CRM strategies to improve customer engagement and retention.
Manage and maintain the CRM system to ensure accurate customer data.
Analyze customer data to identify trends and insights for business growth.
Collaborate with sales, marketing, and customer service teams to optimize CRM utilization.
Support the creation and execution of retention campaigns.
Monitor and report on the effectiveness of CRM campaigns.
Train staff on CRM software and best practices, and logistics operation support for the delivery of different CRM initiatives.
Ensure compliance with data protection regulations.

Requirements:

Bachelor’s degree in business, Marketing, or related field.
2-3 years of solid experience in a CRM role or similar customer-focused position
Strong understanding of CRM software and tools (e.g., Salesforce, HubSpot).
Excellent communication and interpersonal skills.
Ability to analyze data and derive actionable insights.
Detail-oriented with strong organizational skills.
Knowledge of sales and marketing processes.

Salary: Negotiable

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