Back
Published 3 weeks ago

Technical Solution Architect (ITSM, Up to 100K)

Manpower Services (Hong Kong) Limited

Job Description

Responsibilities:

    • Lead engineers in ITSM/ITOM tools (e.g., ServiceNow, BMC).
    • Manage and maintain monitoring/ITSM platforms daily and strategically.
    • Communicate approaches/procedures to stakeholders.
    • Define/implement KPIs for monitoring, event management, and ITSM efficiency.
    • Report key metrics and drive continuous improvements.
    • Support other ITSM processes as backup.

Requirements:

    • 10+ years in systems management (ServiceNow, BMC).
    • Expertise in ITSM tools (ServiceNow, BMC Helix, Ivanti) in complex environments.
    • Degree in CS/IT; ITIL certification.
    • Mission-critical systems, Agile/code experience.
    • Linux/Windows (RedHat preferred), scripting preferred.
    • Financial/regulated industry experience a plus.
    • Strong leadership, vendor management, analytical, communication skills.
    • Independent, team player, proficient in documentation.

Job Particulars

Job source
JobMarket
Job reference
2345844
Date published
10 Nov 2025
Job keywords
Engineering / Tech, Information Technology, Full Time
The Hong Kong Talent Engage website contains job vacancies information from external sources and relevant links as a convenience to our users, and is not responsible for the content of these sites.
Back
Back
Apply Now
Apply Now