Sr. Support Analyst, FICC & EQD Applications, IT

Key Areas of Responsibilities

Provide functional support on Calypso, TBricks, Imagine, and several in-house systems to users
Performing health checks and monitoring of critical systems
Incident escalation and management
Manage change requests from development and infrastructure teams and other configuration changes
Configure system monitoring rules and respond to monitoring alerts
Maintain documentation on operational procedures and technical environment configuration
Perform BCP drills and help with IT security and audit review
Leads projects related to new system and server deployment
Other tasks as directed by the manager

Requirements

Bachelor’s Degree (or equivalent) or above in Computer Science, Software Engineering or an IT related discipline from a prestigious institution
5-8 years experience in system support of systems supporting securities trading
Good knowledge of SQL
Proficiency in Windows and Linux server commands and shell scripts
Good understanding of server and network infrastructure
Proven problem-solving and analytical skills
Good communication skills
Very strong attention to details
Able to work under pressure
Willing to work on morning shifts (from 7am) and take turns to work on weekends (with compensation)

Additional requirements

Business knowledge of equity derivative products and business flows highly advantageous
Understand HKEX trading rules, market behavior and trading cycle in both agency and principal is highly advantageous.
Understand HKEX derivative products, structured products and Market making rules is highly advantageous
Hands on with Python, VBA or other scripting advantageous
Putonghua (Mandarin Chinese) advantageous

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