Published 1 week ago

Service Desk Engineer

Hays

Job Description

Your new company

A premier independent investment bank with a global presence, offering forward-thinking strategic guidance and tailored solutions to a wide-ranging clientele, including corporations, government entities, and financial sponsors.

Your new role

  • Respond swiftly and professionally to technical support requests across standard, commercial, and proprietary software platforms
  • Documentation of incidents and resolutions in alignment with departmental protocols
  • Diagnose and resolve issues involving Microsoft Office 2016, Office 365, Windows 10/11, iOS, Android
  • Diagnose and resolve issues with financial platforms such as Bloomberg, FactSet, and Capital IQ
  • Administer Active Directory user accounts, distribution lists, and security groups
  • Utilise systems management platforms such as SCCM and Adaxes for efficient software deployment and account provisioning

    What you'll need to succeed

  • Minimum 4-5 years of experience working within Banking and Financial Institutions
  • Strong technical acumen with the ability to diagnose and resolve complex issues across diverse platforms.
  • Exceptional verbal and written communication skills in English.
  • Proficient in key IT tools and systems, including:

    • ServiceNow, Ivanti, or similar ticketing platforms
    • BeyondTrust Password Safe and Distributed File System (DFS)
    • Exchange Management Console and Active Directory (ADUC)

    What you need to do now

    If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

Job Particulars

Job source
eFinancialCareers
Job reference
23440531
Date published
25 Nov 2025
Job keywords
Corporate Banking, Relationship Management, Private Banking & Wealth Management, Client Relations, Investment Banking/M&A, Sales/Relationship Management
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