Job Description
Our Global Investment client is looking for high calibre to join their IT Support team as IT Helpdesk Support.
Key Responsibilities:
- Provide first-level technical support and troubleshooting for hardware, software, and network issues.
- Respond to user inquiries through phone, email, or ticketing system, ensuring timely resolution.
- Document, prioritize, and escalate unresolved issues to higher support teams.
- Assist with setup, configuration, and maintenance of IT equipment and software.
- Monitor and maintain IT infrastructure with system updates and backups.
- Collaborate with IT teams to ensure continuity of services and user satisfaction.
Key Requirements:
- 1-2 years of experience in IT helpdesk or technical support, preferably in banking or finance sectors.
- Basic knowledge of computer systems, networking, and common software applications.
- Strong communication skills and customer service orientation.
- Familiarity with IT service management tools and remote support software.
- Ability to prioritize tasks and work independently.
- Knowledge of ITIL or similar frameworks is an advantage.
"Sanderson-iKas" is the brand name for the following companies incorporated in Hong Kong: Sanderson Solutions International (Hong Kong) Limited (Business Registration no.53741924) and iKas International (Asia) Limited (Business Registration no.39818987)
Website: www.sanderson-ikas.hk
Job Particulars
Job source
eFinancialCareers
Job reference
23389327
Date published
25 Nov 2025
Job keywords
Technology, End user support/Help desk
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