Assist Department Head to supervise and lead the team to achieve the KPIs as well as to drive initiatives to uplift operations efficiency and customer experience
Drive initiatives and Company strategic projects in order to meet business requirements, including but not limited to Company Campaigns, Digital Initiatives, Operation Efficiency Projects, Compliance or regulatory requirements
Review and analyse new insurance applications for risk exposure and compliance with underwriting guidelines and risk management principles
Negotiate with reinsurers for reinsurance related matters
Set up SOPs; develop, review and conduct quality control
Perform complex cases assessment, review and make approval on cases escalated by subordinates
Perform pre-underwriting with HNW customers, handles and responds to enquiries from internal customers
Review and streamline internal processes for seamless end-to-end service delivery
Prepare regular and adhoc reports and interpret figures to understand any specific issues, monitor and analyze trends
Conduct training for internal/external customers on underwriting-related areas and team members on areas within their own expertise
Assist in the implementation of new measures to upgrade operational efficiency
Requirements:
Degree Holder with professional insurance qualifications such as FLMI, ACS, ALU or equivalent
Minimum 8 years solid underwriting experience in life insurance with at least 4 years in a supervisory/managerial role
Underwriting medical authority of not less than extra mortality 100%, with high net worth experience preferable
Experience in process management and transformation will be an advantage
Excellent problem solving skill and logical thinking; ability to identify source of data and analyse data to construct a case with reasonable recommendations and decisions, supported by sound justifications
Strong sense of compliance, ethics and integrity; hold self accountable for own decisions and actions
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