Assistant Manager (Policy Servicing System Revamp)

The Job

Identify and implement process improvements to enhance the efficiency of policy servicing operations.
Perform business analysis, elicit, and prepare user requirement documents for projects, in accordance with business requirements from the Life Operations Policy Servicing function.
Participate in solution design ; review system design documentation to ensure the functional design meets the expectations of Life Operations.
Identify key issues and risks throughout the project cycle.
Prepare test scenarios and test plans for user acceptance test (UAT) execution.
Prepare training materials and provide training to business users.
Coordinate testing and implementation with IT, users and testers

The Person

Bachelor's degree holder in Business Administration, Information Systems or related fields.
Minimum of 4 years' business analysis experience in the Life Insurance industry, with a good understanding of the policy servicing function.
Understanding of Agile or Scrum methodologies for software development and project management.
Experience in system revamp project is preferred.
Strong analytical and problem-solving capability.
Team player who is able to meet tight deadlines and work under pressure.
Strong communication and interpersonal skills.

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