Corporate Solutions Manager (MPF/Pension)

Responsibilities

Operation Monitoring

Oversee daily operations for the Corporate Solutions business, ensuring compliance with all internal and external benchmarks and guidelines.
Optimize resource allocation to drive maximum effectiveness and operational efficiency.
Monitor outsourcing service performance and productivity; liaise with vendors to uphold established service-level agreements.
Conduct regular service-level evaluations to confirm alignment with business expectations.
Ensure strict adherence to internal controls, thoroughly documenting processes in Internal Control Reports.
Manage the Quality Control cycle, partnering with vendors to identify and resolve discrepancies in digitized documentation.

Project and New Process Coordination

Partner with Corporate Solutions to interpret and implement emerging regulatory requirements from oversight bodies and auditors, ensuring vendors achieve timely compliance.
Lead feasibility studies for proposed system enhancements, delivering strategic recommendations and actionable improvement plans.
Oversee the rollout of enhancements, verifying successful execution and alignment with organizational objectives.
Collaborate with IT to capture detailed user requirements, coordinate user acceptance testing (UAT), and drive comprehensive business process improvement initiatives.

Process Optimization & Support Services Management

Conduct deep-dive workflow analyses across departments to uncover modernization opportunities—leveraging digital tools and automation to streamline operations and boost service quality.
Drive continuous improvement by identifying and removing process bottlenecks, simplifying handoffs, and institutionalizing best practices for peak efficiency.
Lead the rollout of business process improvement initiatives, coordinating stakeholders, tracking milestones, and ensuring measurable outcomes.

To apply:

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