Digital Training Director

Responsibilities:- Support operations and optimize workflow governance and enhancements on agency training.

• Lead the implementation of a digital training strategy to enable agency channels to achieve business objectives.
• Foster innovation and technological solutions for agencies by integrating and managing various digitalization and automation projects.
• Oversee the development of agency training projects
• Collaborate with external vendors and the IT department to ensure strategic goals are met.
• Create strategies to improve agencies' utilization and understanding of the e-learning platform
• Collaborate with the Department Head to develop both short-term and long-term plans for section and department structure, policies, training and development strategies, and service benchmarks to fulfill the Company’s mission and training objectives.
• Assist the Department Head and Team Leaders in planning and executing eLearning strategies for agencies to continuously enhance their activities and productivity.
• Prepare reports on business performance, training effectiveness, and management insights, along with conducting relevant business analyses.
• Manage and maintain the Training Centre and the room booking system.
• Support the Department Head in preparing strategic KPIs, budgets, and coordinating action plans with the strategy team.
• Develop the annual budget for respective functional teams.
• Support in the training competency development of trainers within the department.
• Plan and organize the work of subordinates to ensure performance objectives are achieved.

• Foster the development of team members’ core competencies and assess their development needs.

  Required Qualifications:- University or college graduate

• 10 years+ relevant experience in agency training
• Strong preference for prior experience with Learning Management Systems and eLearning content development projects.
• Proficient in both written and spoken English.
• Knowledge of the insurance industry is preferred.
• Competent in using PC and Mac office software.
• Strong management skills.
• Proactive, mature, initiative-driven, customer service-oriented, eager to learn, a team player, and trustworthy.