Head of Retail Banking Product & Customer Experiences

Key Responsibilities

Develop the retail product strategy and functional features to improve customer experience and meet growth targets, leveraging insights from market research and customer data
Familiar with the retail banking products, customer needs and competitor landscape e.g. deposit, FX, transfer, remittance, payment and etc
As the product owner, lead across departments to implement digital transformation projects to build technology and operation infrastructure throughout the product development cycle
Work closely with regulatory bodies and internal risk/compliance functions to ensure comprehensive compliance and risk management
Manage daily operations and set up policies and procedure to ensure efficient operation and compliance with relevant rules and regulations

Requirements

Bachelor’s or Master’s degree in Business, Finance or related discipline
Minimum of 10 years of experience in retail banking product management within the banking industry in HK
Proficient in digital transformation and innovative product engineering
Strong understanding of banking regulatory frameworks, particularly in dealing with regulators
Strong problem-solving ability; analytical and critical thinking
Open-minded; team player; willing to challenge status quo and run extra mile
Strong business sense; good communication and interpersonal skills
Fluency in English, Mandarin and Cantonese

To apply:

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