Digital Solutions, Specialist

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.

As pioneering innovators for over 100 years, we're now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.

To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.

If you believe in developing a better tomorrow, read on.

About the Role

Lead and manage digital transformation initiatives that support AIA's strategic goals. Drive operational excellence through agile methodologies, cross-functional collaboration, and innovative digital solutions. Supervise dynamic project teams and foster a culture of continuous improvement, knowledge sharing, and customer-centricity.

Roles and Responsibilities:

Insurance operations support, transformation, and digitalization projects: 90%- Lead and support strategic planning and initiative execution by assisting management in resource allocation, risk identification, and defining deliverables for digital transformation programs (20%)

• Supervise cross-functional project teams through the full lifecycle of digital solution delivery, ensuring smooth execution, timely delivery, and alignment with business objectives (20%)
• Engage with end users and stakeholders to validate business requirements, refine user stories, and define acceptance criteria for Agile delivery (10%)
• Monitor offshore and regional service teams to ensure operational efficiency, service quality, and alignment with transformation goals; may include on-site visits or virtual collaboration (10%)
• Ensure compliance and governance by overseeing team adherence to internal policies and regulatory requirements; obtain relevant licenses if involved in regulated activities and coordinate audits as needed (5%)
• Foster team development and knowledge sharing by mentoring team members, promoting a collaborative culture, and delivering training on digital tools, platforms, and best practices (15%)

• Facilitate Agile project management by leading ceremonies, tracking progress, resolving blockers, and promoting knowledge transfer and cross-team collaboration to overcome challenges (10%)

  Team Enablement & Knowledge Sharing: 10%- Mentor and support new team members by providing technical and business training, guiding them through tools, processes, and best practices, and acting as a buddy throughout their onboarding journey (10%)

  Job Requirements:- University degree holder (preferably in insurance, computer science, or business fields), with a minimum of 5 years of working experience in insurance companies

• Strong communication, interpersonal, and stakeholder management skills; able to motivate, coach, and monitor project progress
• Excellent command of spoken and written English and Chinese (Cantonese and Mandarin)
• Strong analytical and problem-solving skills
• Accountable, with a strong sense of customer centricity

• Candidates with less experience can be considered as Senior Analyst

  Others:- You are required to obtain the relevant license(s) if your job involves regulated activities

  Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

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