A Career with Hang Seng Bank
Some careers have more impact than others.
If you’re looking for a role where you can continue to make an impression, take the next step at Hang Seng where your contributions will always be valued.
We are currently seeking high caliber professionals to join our department as Business Analyst under Retail Banking & Wealth - Transformation & Business Architect Team
Principal responsibilities
- Provide internal consultancy services on project / systems implementation, workflow design, and process re-engineering in various Retail Banking & Wealth business areas
- Responsible for investigating operational issues, problems and new opportunities. Provide initial high-level options for solution design, factoring feasibility (commercial, business, technical, delivery, etc.) and business / change impact
- Build end-to-end business models and process map of products and services with varying levels of complexity to help assess and communicate how different scenarios impact existing state of business.
- Support the business owner to prioritise product backlog by providing insight based on business knowledge, investigations, and analysis.
- Assist the project team in defining clear criteria for acceptable final solutions of work to ensure new business and services meet business and user needs and are aligned with organisational goals
- Keep abreast on latest technology / best practices in banking industry and deliver changes to current processes with efficiency and cost improvement
- Foster a high engagement team to deliver good quality outputs which exceed user expectations
Requirements
- University graduate in related disciplines or other relevant qualifications
- Minimum of 5 years’ relevant experience in project management/business analysis capability
- Knowledge in retail banking business, especially in unsecured loan, is preferred
- Familiarize with different ranges of business analytical tools like data models, process flow construction, customer journey mapping etc.
- Agile knowledge will be an advantage
- Being proactive, innovative, with good communication and analytical skills
- Proficiency in both spoken and written English and Chinese
- Ability to adopt a growth mindset and proactively identify and bring about change opportunities
- Great sense of ownership and servicing mindset to ensure efficient and effective front-to-back processes and excel customer experience
- Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage
You’ll achieve more when you join Hang Seng Bank Limited.
www.hangseng.com/careers
https://www.linkedin.com/company/hang-seng-bank/
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.
All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.