Senior Manager - Claims Department

China Life Insurance (Overseas) Company Limited (“China Life (Overseas)") with presence in Hong Kong, Macau, Singapore and Indonesia is a wholly-owned subsidiary of China Life Insurance (Group) Company, China’s largest financial insurance corporation.

Responsibilities

• Assess and approve new individual claims/complaint case/complicated case within authority and manage customer expectation by offering flexible solution.
• Prepare regular management and business reports of Claims Department.
• Assist Department Head to supervise the project team and help driving initiatives to uplift operations efficiency and customer experience.
• Provide regular training and support to enhance professional knowledge and standard of subordinate and agency.
• Lead and coordinate BAU system enhancement activities as well as e platform initiatives to meet business priorities.
• Accountable for conducting business data analysis, preparing and gathering user requirements, defining project scope and reviewing functional specifications to ensure alignment with business objectives.
• Coordinate and assist in UAT activities such as preparation of test plan, test cases, pre-UAT quality check, monitoring of bug fixing, retest progress, UAT reports and post implementation monitoring.
• Work effectively and efficiently with cross-functional departments and external parties to ensure projects are delivered on time, within budget and aligned with company strategy.

Requirements

• Bachelor degree holders in Insurance, medical, management or related disciplines
• Holder of FLMI or ICA qualification is preferred
• Minimum 10 years of claims or project experience in Life Insurance Industry with at least 4-5 years in management level
• Proficient in written and spoken English and Chinese. Fluency in Putonghua is definitely an advantage
• Highly organized self-starter, capable to lead multiple projects to meet tight deadlines and work in a fast paced environment.
• Excellent analytical, problem solving and decision making skills
• Candidates with less experience will be considered for Claims Manager