Tech Advance Consultancy Limited connects employers and I.T experts and professionals with the very best temporary, permanent, and contract resources.
Our team have over 20 years of experiences in the talent acquisition and recruitment industry and we focus on below some of the main categories.
Our networking I.T professionals are working in a wide range of sectors in different multinational corporation in Hong Kong, such as: Finance & Banking, Food & Beverage, FMCG, Garment, Retail, Telecommunication, Logistic Industries and Government Departments.
Responsible for the overall management of the operation phase of the customer, and take responsibility for the O&M safety, customer satisfaction, and achievement of the overall operation goals of the customer's live network. Ensure the stability of customers' cloud adoption and enhance their overall cloud experience.
The details are as follows:
1. Serve as the general contact person for customer-facing delivery and services in the continuous operation, manage the operation plan, progress, problems, and risks of customer-facing tasks, and take responsibility for service quality and customer satisfaction.
2. Manage O&M Assistant service on customers' live networks, including but not limited to supporting customers' live network O&M, proactively identifying risks and promoting improvement, providing O&M capability enablement for customers, and continuously improving O&M service efficiency and quality.
3. Take charge of the delivery and implementation of the customer's capacity expansion requirements. Proactively manage the corresponding internal DTR/DR processes through delivery requirement pipeline forecast. Coordinate internal and external resources to complete the capacity expansion, and be responsible for the delivery implementation plan and quality.
4. Collaborate with AR/SA to develop customer operation targets and strategies, and organize regular customer operation meetings to drive the implementation of relevant strategies and target achievement.
5. Manage customer stakeholders. Interact with the main team owners of the customer, and drive the implementation of related tasks and risk mitigation through the regular meetings of the customers at the right levels.
1. Possess excellent Cantonese and English communication skills to effectively discuss service proposals, availability risks, and promptly address customer complaints, gaining their support and recognition. Ability to interface and communicate with senior client executives on technical matters.
2. Experience in managing S/A/B-class projects and driving cross-departmental complex project implementations is preferred.
3. Demonstrate a strong sense of responsibility, embodying the "customer first" principle in daily service delivery and striving for customer success.
4. Able to work under pressure and have strong execution skill.
Technical and Business skills:
1. Good understanding of Huawei Cloud's products and technical principles, with 3+ years of ICT-related technical work background. Experience in cloud computing projects and/or 3+ years of customer service roles is advantageous.
2. Familiar with IT common technologies, including operating systems, databases, middleware products from major vendors (e.g., Microsoft, Oracle, SAP, IBM), and IT infrastructure components (e.g., DNS, LDAP/AD).
3. Proficiency in at least one scripting language (Python, Shell, PHP, etc.).
4. Possession of Project Management Professional (PMP) certification or Huawei Cloud Service certifications (HCIx series) is preferred.