Manager to VP - Operational Process Management Specialist

CMB Wing Lung Bank Limited is a Licensed Bank registered in Hong Kong, which is formerly known as Wing Lung Bank. Founded on 25th February 1933, CMB Wing Lung Bank is among the oldest local Chinese banks in Hong Kong. In 2008, CMB Wing Lung Bank was acquired by China Merchants Bank (CMB). In 2009, the Bank has become a wholly-owned subsidiary of CMB. In 2018, the Bank has renamed as CMB Wing Lung Bank.

CMB Wing Lung Bank and its subsidiaries hold multi licenses in banking, insurance, securities, trust and asset management sectors. Serving customers with whole-hearted, the Bank provides comprehensive banking products and services including retail banking, corporate banking and financial markets, etc. Among them, private banking, syndicated loans, bond issuance, financial markets, asset custody and asset management are influential and competitive in the market. At present, the Bank has over 30 branches and business outlets located in mainland China, Hong Kong, Macau and overseas, etc regions. The Bank has nearly 2,000 employees.

Following the motto of “Progress with prudence, service with sincerity”, the Bank embraces “Serving with Heart, Quest for efficiency, Caring for sincerity” service value into the daily operation. The Bank strives to build a first-class, innovative and cutting-edge commercial bank in Hong Kong and provides an integrated local and cross-border financial and banking services for customers.

RESPONSIBILITIES:

• Provide professional operational solutions for various business lines, leading the design of standardized back-end operational processes (covering core business scenarios such as account management, payment clearing, loans, trade finance, treasury settlement, and wealth management settlement).
• Spearhead the development of policies, process design, and risk assessments for new products within the operations division.
• Act as the primary operations stakeholder in core system projects (e.g., operational platforms, FPS faster payment system, trade finance platform, financial market platform, securities system, fund system).
• Drive the implementation of automation tools (intelligent data input and verification powered by OCR, RPA and AI tools) in operational scenarios.
• Collaborate with fintech teams to explore applications of API Banking and AIGC models in operations.
• Design real-time risk control nodes embedded in business processes and formulate operational continuity plans to ensure compliance with evolving regulatory requirements.
• Lead outsourcing process design, including responsibility delineation between domestic headquarters and overseas units, SLA development, and cost-benefit analysis.
• Coordinate cross-border outsourcing projects and drive system upgrades for CMB headquarters (monthly travel to cities like Shenzhen and Chengdu required during project periods: 1-2 trips/month, 1-3 days/trip).

QUALIFICATIONS:

• Bachelor or Master’s degree in Fintech, Financial Engineering, Information Systems Management, or Business preferred. PMP certification is a plus.
• 5+ years of operational management experience in Hong Kong/china banks, with at least 2 end-to-end system migration or process re-engineering projects.
• In-depth knowledge of Hong Kong payment clearing systems (SWIFT, FPS, CHATS), financial markets (stocks, bonds, funds, wealth products), and regulatory frameworks (AML, tax compliance, operational risk, business continuity management).
• Actual experience of developing and applying OCR/RPA/AI tools is a must. (Please elaborate in details your project experience related to OCR/PRA/AI tools in CV.)
• Systematic & Innovative Thinking: End-to-end process design expertise, ability to integrate fintech tools into process optimization, and translate business needs into actionable IT solutions.
• Data-Driven Mindset: Proficiency in process data analysis and familiarity with Process Mining tools.
• Fluent in Mandarin, Cantonese and English.

Applicants of this job may be regarded as In-Scope Individuals of the Mandatory Reference Checking Scheme (MRC Scheme). It is a standardised reference-checking arrangement that is designed to support the integrity of “authorized institutions” regulated by the Hong Kong Monetary Authority (HKMA). Pursuant to the MRC scheme, our bank will conduct a mandatory reference check by requesting information from each relevant former and current employer of applicants. For more details on the In-Scope Individuals, please visit https://www.hkab.org.hk/en/page/5/mandatory-reference-checking-scheme-phase-2.