Application Support Manager

Automated Systems (H.K.) Limited (ASL) has a distinguished and proud reputation of more than 40 years of successful business in Hong Kong and surrounding regions with our customers, partners and vendors.

We have subsidiaries and associates in a number of locations, including Hong Kong, mainland China, Taiwan, Macau, Thailand, Singapore, Malaysia, Europe and the United States.

Since our founding in 1973 and our subsequent public listing on the Stock Exchange of Hong Kong Limited in 1997 under the name of Automated Systems Holdings Limited (“The ASL Group”) (HKEx stock code: 771), we are well recognized as a leading global IT solutions and services provider for organizations of all sizes and across all industries.

The ASL Group’s ultimate controlling shareholder is Beijing Teamsun Technology Co. Ltd. (“Teamsun”) whose shares are listed on the Shanghai Stock Exchange (Stock Code: 600410). The Group is a member of the Teamsun Group which recorded turnover with over RMB 5.0 billion and has over 5,000 employees.

With over 2,000 regional employees and an extensive network of leading global partners with whom we have invested heavily over many years, we are able to offer customers a wide range of innovative solutions and services tailored to their specific business needs.

For details, please visit to our company web site at http://www.asl.com.hk/

Job Description

• Monitor application support team performance for timely and effective resolution of technical issues.
• Conduct regular review meetings with customers to discuss service performance and gather feedback.
• Manage internal resources to ensure adequate staffing and expertise for 7x24 support coverage.
• Prepare and present reports to customers detailing support metrics, trends, and insights.
• Oversee roster management for appropriate shift allocations and coverage.
• Collaborate with cross-functional teams to enhance application performance and reliability.
• Implement best practices and standard operating procedures for the support team.
• Provide coaching and mentorship to support staff, fostering a high-performance culture.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience in application support management or a similar role.
• Strong understanding of IT service management (ITSM) frameworks and practices.
• Excellent leadership, communication, and interpersonal skills.
• Ability to analyze data and present insights effectively.
• Experience with support ticketing systems and reporting tools.
• Experience in resource management, including scheduling and shift management.
• Relevant certifications (e.g., ITIL, PMP) are a plus.

We offer 5-day week, excellent career opportunities, remuneration and benefits to the right candidates. If you have the desire for an exciting and rewarding career, please send us your resume, stating your notice period, present and expected salary to Human Resources Department by clicking "Apply Now".

To learn us more, please visit our website: www.asl.com.hk

We are an equal opportunity employer. All applications will be treated in strict confidence. We regret that only shortlisted candidates will be notified. All personal data will be destroyed within six months after the selection process.