Online Banking Center Manager (On-site Management) (Secondment Contract) [Ref no: OBCMOM-AL]

Accumulating over 70 years experience on our solid foundation in Hong Kong and Greater China, we succeed and create our brilliant story throughout the region. As the first foreign bank branch in Mainland, we grasp the opportunity to grow along with the economic reforms. With our well-versed China business intelligence, we continue to expand our network proactively but prudently.

Inheriting our “People Focus” tradition, we strongly believe in the philosophy of talent investment. Here, we respect your career development with enormous support and room for inspiration. If you are ready to go for great, join us today. You can shine with your own glorious story.

Your talent is our treasure, come to explore your potential with us.

Job Responsibilities:

• Monitor services level, maintain close collaboration with business and operations teams;
• Collaborate with operations and business teams to establish process improvements and standardization, utilize data collection, analysis, and trend summarization;
• Manage staffing and track and record attendance rates, report shrinkage situations;
• Develop workforce scheduling models and plans, balance customer experience, employee experience, and cost-effectiveness;
• Responsible for long-term and short-term forecasting and workforce scheduling planning reports for the business team. Report service level risks and Conduct root cause analysis and gain deep insights into differences from the plan.

Job Requirements:

• Bachelor’s degree or above in Business Administration or related disciplines;
• At least 2 years of experience in managing call center operations, preferred experience in workforce scheduling;
• Strong analytical, problem-solving, and team collaboration skills;
• Strong data sensitivity, able to identify, analyze, and address issues through data-driven insights;
• Proficiency in both written and spoken English and Chinese (Mandarin and Cantonese).

Interested parties please send your full resume with present and expected salary, and quoting reference number to Talent Acquisition Division by email [email redacted, apply via company website]. For details, please visit https://www.ncb.com.hk/ and refer to the page “Join Us”.

We are an Equal Opportunities Employer. Data collected would be used for recruitment purposes only. Applicants who do not hear from us within 8 weeks may consider their applications unsuccessful and their data will be destroyed within 12 months of receipt.