Published 5 days ago

Manager, Credit Card Fraud Control

Bank of Communications (Hong Kong) Limited

Job Description

Bank of Communications (Hong Kong) Limited (“Bank of Communications (Hong Kong)”) is a wholly owned subsidiary of Bank of Communications Co., Ltd., which provides personal banking, corporate banking and private banking services through 43 outlets, 4 business services centres and its private banking centre in Hong Kong.

With extensive network across the city, Bank of Communications (Hong Kong) has set up 37 wealth management service centres in its outlets that offer BComBEST customers a full range of professional banking services to address their needs at every life stage. Our business services centres work alongside enterprises to help facilitate the daily operation and explore business opportunities by providing integrated banking solutions. Bank of Communications (Hong Kong) serves premium private banking customers through a comprehensive array of personalised banking solutions. Customers can easily access to our integrated wealth management services no matter where they are.

Responsibilities:

  • Establish and implement credit card anti-fraud management in accordance with regulatory and internal requirements;
  • Fine tuning system capability to identify potential fraudulent credit card transactions;
  • Closely monitor market fraud trend, analyse and recommend actions to minimize fraud loss;
  • Handle dispute/charge-back requests, including contact customer, conduct investigation and provide recommendation/conclusion;
  • Liaise with law enforcement officials.

Requirements:

  • Degree holder or above in Business Administration or related disciplines;
  • Minimum of 5 years’ banking experience in credit card fraud control;
  • Sound knowledge of credit card dispute/charge-back rules and regulations;
  • Good command of spoken and written in English and Chinese.

Candidate with more experience may be considered as Senior Manager, Credit Card Fraud Control

Job Particulars

Job source
CPjobs
Job reference
Joo-4229936
Date published
01 Dec 2025
Job keywords
Banking, Accounting, Finance, Bachelor Degree
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