Published 5 days ago

Assistant Manager, Operations (Credit Card and Personal Loan Operations)

Bank of Communications Co., Ltd. Hong Kong Branch

Job Description

Founded in 1908, Bank of Communications Co., Ltd. (Stock Code: 3328) is one of the oldest banks in China, and also acted as one of the country’s banknote-issuing institutions. The bank was listed on the Stock Exchange of Hong Kong Limited and the Shanghai Stock Exchange in June 2005 and May 2007 respectively. At present, apart from Tibet, BOCOM comprises 30 provincial branches across provinces, municipalities and autonomous regions, plus a network of 2,637 operating locations in 173 cities and 112 counties nationwide. Beyond China, BOCOM has established overseas centers in Hong Kong, New York, San Francisco, Tokyo, Singapore, Seoul, Frankfurt, Macau, Ho Chi Minh City, and Sydney; one subsidiary bank in the U.K. and one representative office in Taipei. BOCOM’s development strategy is to become a first class listed universal banking group focusing on international expansion and specializing in wealth management.

  • Responsible for end-to-end credit card operation processes, including service changes, handling customer inquiries, and exception case handling
  • Handle inquiries from internal and external parties
  • Participate in projects and conduct UAT/ pilot testing for system enhancements
  • Ensure the bank's policies and procedures comply with regulatory requirements
  • Degree holder in Business or related discipline, or equivalent qualifications at HKQF level 5
  • Minimum 3 years’relevant experience gained form the banking industry
  • Banking operation experience / Credit card product knowledge is highly preferred
  • Independent, self-motivated, with good communication skills
  • Immediate availability preferred

Candidate with more experience will be considered as Deputy , Operations (Credit Card and Personal Loan Operations)

Job Particulars

Job source
CPjobs
Job reference
Joo-4229949
Date published
01 Dec 2025
Job keywords
Banking, Finance, Bachelor Degree
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