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Published 2 weeks ago

Manager/Senior Manager/AVP – Chargeback & Fraud Control

FUBON BANK (HONG KONG) LIMITED

Job Description

Responsibilities:

  • Manage the team to process dispute transactions within the time frame required by VISA, MasterCard and UPI chargeback compliance guidelines
  • Ensure daily operations of Chargeback Team are in compliance with all internal policy and guidelines
  • Liaise with local and overseas credit card member banks for charge back and pre-arbitration operations
  • Obtain and review supporting information / documents from merchants / cardholders to sustain the chargeback
  • Prepare regular reports on chargeback / dispute cases
  • Review and update the SOP regularly
  • Monitor and support ad hoc project for the credit card operations

Requirements:

  • University graduate or above
  • Minimum 7 years’ experience in the field of Chargeback and Credit Card Operations
  • Familiar with relevant policies and procedures of the Bank as well as regulatory requirements especially for Chargeback requirements in VISA and MasterCard
  • Highly organized, independent with strong initiatives
  • Excellent communication, interpersonal, people management and presentation skills
  • Proficient in spoken & written Chinese (including Mandarin) & English
  • Competent in MS Office application and Chinese input
  • Good negotiation & problem-solving skills

Please send your application with full resume indicating current and expected salary, and quoting the above reference no. via Apply now.

For other vacancies, please visit our website: http://www.fubonbank.com.hk/

*All personal data provided by job applicants will be used for recruitment purposes only in accordance with the Bank’s Personal Data Information Collection Statement, a copy of which is available on our website: http://www.fubonbank.com.hk/web/html/sh\_careers\_e.html

Job Particulars

Job source
CPjobs
Job reference
Joo-4227792
Date published
19 Nov 2025
Job keywords
Banking, Finance, Bachelor Degree
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