Digital Platform Manager - Digital Onboarding

A Career with Hang Seng Bank

We are currently seeking high caliber professionals to join our team as Digital Platform Manager – Digital Onboarding.

Principle Responsibilities

• Drive the delivery of digital onboarding journey under Agile methodology and maximize business growth
• Act as a Product Owner to drive the end to end solution design from front-end to back-end, prioritize product backlog, translate strategies to development tasks
• Be responsible to write epics and user stories, define acceptance criteria, identify risks and issues to ensure in compliance with local, Global and regulatory standards and policies
• Able to execute an idea from initiation, discovery, design, development to launch through collaboration with various stakeholders, including business users, scrum master, UX/UI, technology, first/second line of defense and external vendors
• Manage sales analytics and data-driven insights to provide recommendation for performance improvement, including but not limited to improve conversion, refine communication strategies to grow digital customers, and leverage data to enhance Customer Life Cycle Management
• Build strong relationship with cross-functional teams to ensure the scrum team and wider team are all aligned to ensure success, and everyone understands the priorities and end state vision of the product
• Deliver an excellent digital journey through keeping track of industry trends, analyzing web analytics, and understanding customer behaviours

Qualifications

• University degree in Business Administration, Information Technology, or a related discipline

• Minimum of 5 years' experience in digital banking products / project management

• Great sense of ownership, strong analytical, problem solving skills and excellent attention to detail

• Ability to interpret data and make data-driven decisions

• Experience with project delivery in agile methodology and practices

• Proficiency in both English and Chinese

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All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.